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Call Centers

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Thursday, October 30, 2008


India's call centers provide pop fodder - The Boston Globe

"NEW DELHI - In a training session at a suburban call center, groups of fresh-faced Indian recruits jettison their Indian names and thick accents and practice speaking English just like the Americans do. They have hesitant conversations with imaginary American customers who complain angrily about their broken appliance or computer glitch. That is a scene from "Hello," the first Bollywood movie about the distorted and dual lives of India's 2 million call-center workers. "

Apparently this movie shows that the India Call Center is a subculture as much as a job. It is not very complementary to the often rude and sometime racist American callers.

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