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Monday, August 25, 2008


CIO Issues - IP-Based Phone Systems Come of Age in the Call Center

"If your contact center has installed, or is planning to install an IP-based voice system, for reasons such as finding it to be the best choice in replacing your old ACD or supporting a new site or remote or home agents, then your facility is on track to become the new norm"

A look at IP based phone systems in the data center.

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