Wizard Creek Consulting.

Call Centers

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Sunday, July 13, 2008

 

A New Wave of Call Center Technology

"Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower."

Technology and virtual call centers - the wave of the future, and the present.


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