Wizard Creek Consulting.

Call Centers

General Information about Call Centers

Interesting Facts

Saturday, June 14, 2008


Why Zappos Pays New Employees to Quit—And You Should Too - Bill Taylor

"Zappos publishes its 1-800 number on every single page of the site—and its smart and entertaining call-center employees are free to do whatever it takes to make you happy. There are no scripts, no time limits on calls, no robotic behavior, and plenty of legendary stories about Zappos and its customers."

Most interesting techniques for call center employees.

Comments: Post a Comment

<< Home

This page is powered by Blogger. Isn't yours?