Wizard Creek Consulting.

Call Centers

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Friday, February 15, 2008

 

QAQNA Call Center QA Questions & Answers

"Tom Vander Well has spent the last 12 years helping companies with their call center quality assessment (QA) and training efforts. Tom is partner and Vice-President of c wenger group, a consulting firm in Des Moines, Iowa that specializes in helping clients measure and improve customer service in their contact centers."

Good information on Call Center Quality assessment.


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