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Monday, September 12, 2005


Call-center boom faces a stall

"The last thing you would expect India's call-center bosses to be worrying about is a shortage of staff. The entire 'business process outsourcing' (BPO) industry, including a wide range of services besides manning the telephone, employs an estimated 348,000 people. And nearly 3 million English speakers graduate from universities every year."

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