Wizard Creek Consulting.

Call Centers

General Information about Call Centers


Interesting Facts


Monday, August 01, 2005

 

Leveraging the Call Center's Most Underutilized Asset

destinationCRM.com: Leveraging the Call Center's Most Underutilized Asset:

"'This call may be monitored for quality assurance.' We've all heard that familiar refrain. Every day businesses record tens of millions of hours of customer calls, yet the majority of this valuable store of information is completely ignored"


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