Wizard Creek Consulting.

Call Centers

General Information about Call Centers


Interesting Facts


Friday, June 24, 2005

 

InternetRetailer.com - Daily News for Thursday,�June�23, 2005

InternetRetailer.com - Daily News for Thursday,�June�23, 2005:

"When setting service levels in agreements with call centers, retailers need to make sure those measurements truly impact customer satisfaction, says David Himes, senior vice president, NewRoads Fulfillment and Customer Care."


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