Wizard Creek Consulting.

Call Centers

General Information about Call Centers


Interesting Facts


Friday, May 13, 2005

 

'Homeshoring' means that call center might be in someone's bedroom

'Homeshoring' means that call center might be in someone's bedroom:

"Americans dialing for customer service are increasingly being connected to workers such as Allor -- call center agents without call centers. The move to home-based agents, working from bedrooms and kitchen tables across the country, started as a trickle in the late 1990s. But it is picking up speed as a low-cost alternative to traditional call centers."


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