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Monday, April 11, 2005

 

PRESS RELEASE Cincom's Synchrony(TM) Named Best of Show at Call Center Demo & Conference - Dallas

PRESS RELEASE Cincom's Synchrony(TM) Named Best of Show at Call Center Demo & Conference - Dallas:

"CINCINNATI, OH -- (MARKET WIRE) -- 04/11/2005 -- Cincom Systems' Synchrony customer experience management solution continues its run of success by winning the Call Center Demo & Conference - Dallas Best of Show Award. Synchrony was also recently named Product of the Year by two leading media outlets.

The Call Center Demo & Conference - Dallas award judges praised Synchrony's ability to cut through the clutter at the agent desktop, presenting the agent with a unified view of disparate but related events and data sources. The editors noted that Cincom's approach of working toward a 'unified 360-degree view of the customer' is something that's often sought after, but rarely achieved in practice. 'We were pretty impressed by the fact that Synchrony can coordinate a complete customer interaction and transaction history, product history, preferences, and the underlying business rules and workflow that enable each interaction to be handled correctly,' said Keith Dawson, editorial director of Call Center Magazine."


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