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Sunday, April 17, 2005


CRM News: Commentary: The Call Center Uncentered

CRM News: Commentary: The Call Center Uncentered:

"Is a call center still a call center when its agents are distributed around the state, around the country or around the world? Are a collection of home agents, some specialists on call, one salesman on the road, an outsourced help desk and a small call center in a foreign country collectively still considered 'a call center?'"

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