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Thursday, March 03, 2005

 

India Call Centers Suffer Storm of 4-Letter Words (washingtonpost.com)

India Call Centers Suffer Storm of 4-Letter Words (washingtonpost.com):

"Call center executives and industry experts say abusive hate calls are commonplace, as resentment swells over the loss of American jobs to India. According to a survey in November 2004 by an Indian information technology magazine called Dataquest, about 25 percent of call center agents identified such calls as the main reason for workplace stress. The survey said the calls often were 'psychologically disturbing' for workers."


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