Wizard Creek Consulting.

Call Centers

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Thursday, February 24, 2005


BBC NEWS | Business | Call centre users 'lose patience'

BBC NEWS | Business | Call centre users 'lose patience':

"Customers trying to get through to call centres are getting impatient and quicker to hang up, a survey suggests.

Once past the welcome message, callers on average hang up after just 65 seconds of listening to canned music."

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